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We offer a wide range of call features that enhance communication and productivity. Here are some of the most common ones:

Basic Features:

• Caller ID: Displays the incoming caller’s phone number on your screen.
• Call Waiting: Allows you to put a caller on hold to answer another incoming call.
• Call Forwarding: Automatically redirects incoming calls to another number (e.g., your cell phone, another extension).
• Voicemail: Stores voice messages when you miss a call.
• Call Transfer: Allows you to transfer a call to another extension or phone number.
• Three-Way Calling: Connects three parties on the same call.
• Conference Calling: Connects multiple parties on a single call.

Advanced Features:

• Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or extension.
• Interactive Voice Response (IVR): Uses voice prompts and menus to guide callers through a series of options.
• Call Recording: Records phone calls for training, quality assurance, or legal purposes.
• Call Queuing: Places callers in a queue when all agents are busy.
• Call Park: Temporarily parks a call in a holding area to retrieve later.
• Find Me/Follow Me: Routes calls to multiple devices (e.g., desk phone, cell phone, home phone) until the call is answered.
• Presence: Indicates the availability status of team members (e.g., available, busy, away).
• Video Conferencing: Enables face-to-face communication with multiple participants.
• Unified Communications (UC): Integrates voice, video, messaging, and other communication tools into a single platform.

Advanced Features:

• Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or extension.
• Interactive Voice Response (IVR): Uses voice prompts and menus to guide callers through a series of options.
• Call Recording: Records phone calls for training, quality assurance, or legal purposes.
• Call Queuing: Places callers in a queue when all agents are busy.
• Call Park: Temporarily parks a call in a holding area to retrieve later.
• Find Me/Follow Me: Routes calls to multiple devices (e.g., desk phone, cell phone, home phone) until the call is answered.
• Presence: Indicates the availability status of team members (e.g., available, busy, away).
• Video Conferencing: Enables face-to-face communication with multiple participants.
• Unified Communications (UC): Integrates voice, video, messaging, and other communication tools into a single platform.

Benefits of Call Features:

• Improved Communication: Enhanced features like call forwarding and find me/follow me ensure you never miss a call.
• Increased Productivity: Features like call queuing and auto attendants streamline call handling and reduce wait times.
• Cost Savings: VoIP often eliminates the need for expensive phone lines and long-distance charges.
• Flexibility: VoIP systems can be easily scaled and customized to meet your business needs.
• Integration: Many VoIP systems integrate with other business applications, such as CRM and ERP systems.

By leveraging these features, businesses can improve customer service, enhance employee productivity, and streamline their communication processes.