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We offer a wide range of call features that enhance communication and productivity. Here are some of the most common ones:

Basic Features:

  • Caller ID: Displays the incoming caller’s phone number on your screen.
  • Call Waiting: Allows you to put a caller on hold to answer another incoming call.
  • Call Forwarding: Automatically redirects incoming calls to another number (e.g., your cell phone, another extension).
  • Voicemail: Stores voice messages when you miss a call.
  • Call Transfer: Allows you to transfer a call to another extension or phone number.
  • Three-Way Calling: Connects three parties on the same call.
  • Conference Calling: Connects multiple parties on a single call.

Advanced Features:

  • Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or extension.
  • Interactive Voice Response (IVR): Uses voice prompts and menus to guide callers through a series of options.
  • Call Recording: Records phone calls for training, quality assurance, or legal purposes.
  • Call Queuing: Places callers in a queue when all agents are busy.
  • Call Park: Temporarily parks a call in a holding area to retrieve later.
  • Find Me/Follow Me: Routes calls to multiple devices (e.g., desk phone, cell phone, home phone) until the call is answered.
  • Presence: Indicates the availability status of team members (e.g., available, busy, away).
  • Video Conferencing: Enables face-to-face communication with multiple participants.
  • Unified Communications (UC): Integrates voice, video, messaging, and other communication tools into a single platform.

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