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We offer a wide range of call features that enhance communication and productivity. Here are some of the most common ones:

Basic Features:

• Caller ID: Displays the incoming caller’s phone number on your screen.
• Call Waiting: Allows you to put a caller on hold to answer another incoming call.
• Call Forwarding: Automatically redirects incoming calls to another number (e.g., your cell phone, another extension).
• Voicemail: Stores voice messages when you miss a call.
• Call Transfer: Allows you to transfer a call to another extension or phone number.
• Three-Way Calling: Connects three parties on the same call.
• Conference Calling: Connects multiple parties on a single call.

Advanced Features:

• Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or extension.
• Interactive Voice Response (IVR): Uses voice prompts and menus to guide callers through a series of options.
• Call Recording: Records phone calls for training, quality assurance, or legal purposes.
• Call Queuing: Places callers in a queue when all agents are busy.
• Call Park: Temporarily parks a call in a holding area to retrieve later.
• Find Me/Follow Me: Routes calls to multiple devices (e.g., desk phone, cell phone, home phone) until the call is answered.
• Presence: Indicates the availability status of team members (e.g., available, busy, away).
• Video Conferencing: Enables face-to-face communication with multiple participants.
• Unified Communications (UC): Integrates voice, video, messaging, and other communication tools into a single platform.