Shop Details

Advanced Package

Advanced Features:

• Auto Attendant: A virtual receptionist that greets callers and directs them to the appropriate department or extension.
• Interactive Voice Response (IVR): Uses voice prompts and menus to guide callers through a series of options.
• Call Recording: Records phone calls for training, quality assurance, or legal purposes.
• Call Queuing: Places callers in a queue when all agents are busy.
• Call Park: Temporarily parks a call in a holding area to retrieve later.
• Find Me/Follow Me: Routes calls to multiple devices (e.g., desk phone, cell phone, home phone) until the call is answered.
• Presence: Indicates the availability status of team members (e.g., available, busy, away).
• Video Conferencing: Enables face-to-face communication with multiple participants.
• Unified Communications (UC): Integrates voice, video, messaging, and other communication tools into a single platform.